Privacy

OUR COMMITMENT

Canadian Shield Health Care Services recognizes the importance of respecting and protecting the private information of all individuals associated with the organization. We are committed to protecting Personal Information (PI) and Personal Health Information (PHI) through:

Our Privacy Protection Strategy is governed by:

Canadian Shield Health Care Services will make every effort to respect the privacy rights of clients, employees, stakeholders, and proprietary information.


RESPONSIBILITIES


COLLECTION OF PRIVATE INFORMATION

Information is collected in accordance with PHIPA, PIPEDA, and other relevant laws.


CONSENTS

The Mental Health and Wellness division complies with legislative Limits of Confidentiality, reviewed at every contact.


STORAGE OF PRIVATE INFORMATION

All private information is stored physically and digitally in accordance with PIPEDA (2000) and PHIPA (2004).


SAFEGUARDS

Security measures protect against unauthorized access, disclosure, loss, or theft.

a) Physical Safeguards

Secure physical storage in monitored areas.

b) Administrative Safeguards

Policies, procedures, and training limit access to authorized personnel only.

c) Technical Safeguards

d) Education

e) Audits


USAGE OF PRIVATE INFORMATION


ACCESS TO YOUR PERSONAL INFORMATION

Note: In rare cases, disclosure may be legally required (e.g., subpoena).


REQUEST FOR YOUR PERSONAL INFORMATION

Employees may:

All such documents are recorded and filed accordingly.

Exceptions to access may include:


QUESTIONS OR CONCERNS

Any questions, concerns or complaints relating to Canadian Shield Health Care Services information handling practices should be directed to our main office at 705-618-7233. If your questions, concerns or complaints cannot be addressed to your satisfaction, or you wish further information, you can contact our Privacy Officer directly by email at privacy@canadianshieldhealth.com.

While Canadian Shield Health Care Services appreciates the opportunity to address your questions, concerns, or complaints, you are entitled to contact your provincial Privacy Commissioner’s office if warranted.